We asked CNN Business readers what makes a great boss - Scott Livengood

We asked CNN Business readers what makes a great boss. Here’s what you said

Article Published by: cnn.com

Great bosses are rare. But it’s really not that hard to be one.

Employees appreciate a leader who’s respectful, supportive, honest and compassionate, according to an informal survey of CNN Business readers. And most of all, they don’t like a micromanager.
If being a great boss is something you aspire to — or just secretly wonder if you are — check yourself against these five characteristics.

1. Trust employees to do their jobs
If you hire someone for their skills, experience and good judgment, then do not spend your days telling them exactly how to do their jobs.
They valued my opinion even though I was young. And that kind of thing motivates you to do better.”

And the best bosses’ extend their trust even when someone makes a mistake. Design innovation director Binoy Yonzon, 48, of New Providence, New Jersey, said his boss in the banking industry “knows I will get the job done, but also allows me space to fail, and trusts me to learn from my failures.”
Trusting your team may even help with employee retention. “I am in this job longer than I have been in any other and it is primarily because of the trust and support I feel from my leadership,” said 39-year old attorney Douglas Wawrzynski, who works at a research university in Utah.

2. Respect the people who work for you
You need to genuinely respect who’s working for you as employees and as people if you want the best from them.

“My boss respects all his employees and treats us like the important spokes in the wheel we all are. Everyone who works for him appreciates him. Our department gets things done because of him,” said Pat Cody, 66, of Overland Park, Kansas, who works for a dean at a community college.
Lawyer and engineer Steven Rocci, 65, of Wayne, Pennsylvania, cited two of his bosses when he worked as an engineer in his 20s. “Both were very respectful. They valued my opinion even though I was young. And that kind of thing motivates you to do better,” Rocci said.
Another boss early in his law career told him he’d do great things. “He made you work hard without making you feel like you had to work hard,” Rocci noted.

3. Support their success and have their backs
Being an excellent mentor and coach came up again and again.
Rashod Taylor, 34, of Bloomington, Illinois, said he had a boss in financial services whose infectious energy and management style reminded him of a favorite coach.

“He pushed you but always had your best interest at heart and wanted you to succeed. He was also very positive, which rubbed off on the team. …This is a manager you would walk on hot coals for,” Taylor said.
Of course, it can be hard to succeed if your boss doesn’t have your back when the going gets tough.
Winnie Anderson, 56, of Lewiston, New York, said an experience working for a retired Air Force Lieutenant Colonel in recruitment at a hotel was one of her best.
“He always supported you and your decisions even when the decision wasn’t the best. If a mistake was made, he helped you see it for the mistake it was. He helped you break down the thinking (or lack of it) that led you to make that decision so you didn’t make it again,” Anderson said.

4. Be open, honest and a good listener
Readers said they like to work for bosses who are “transparent” and “honest” and for those who really hear what employees are telling them.

Kathy Duff, 54, of Vancouver, Washington, was working for a great boss at a health insurance company when the business was going through a lot of internal changes.
“No matter what was happening, she would take the time to discuss with us the company news, future audits, as well as have regular one-on-one meetings with us. We moved out of state, otherwise I would still be there working for her,” Duff said.
Paula Jelen, 60, of Big Lake, Minnesota, has happily worked for the same boss in community education services for more than a decade. “Is he perfect? No. But he listens to others’ opinions and always considers them.”

5. Show compassion and caring
Jasdeep Sandhu, 26, feels he and others on his team at a pharmaceutical company in London are successful in great part due to their boss, who “shows that empathy is more powerful than aggression” and makes the team feel like a family, Sandhu said.
“She has this magical ability to lead with empathy, compassion and transparency. … She fosters an environment of psychological safety where the team feels comfortable taking risks. We look after each other, and we don’t deliver just to exceed our targets but to make each other feel proud.”

Another reader cited the tough-love approach of her former boss at a county prosecutor’s office.

“He maintained structure, and expected detectives to investigate crimes as if their own family were the victims,” said Kimberly Jones, 34, of Newark, New Jersey. “As much as he demanded respect he gave it. … He also had a heart of gold.”
Other than winning their employees’ praise and appreciation, great bosses set the bar for excellence for the rest of people’s careers.
HR professional Doreena Muchmore, 42, of Midtown Atlanta, Georgia, said she worked for a role model boss when she was in the software industry.
“I base my everyday business decisions on what he has taught me over the years and I truly think of him every day,” Muchmore said. “I am sure he has no idea how much he’s impacted my life. I would rather disappoint my own parents than disappoint him.”


About Scott Livengood

Scott Livengood is the owner and CEO of Dewey’s Bakery, Inc., a commercial wholesale bakery with a respected national brand of ultra premium cookies and crackers.

Previously, Scott worked at Krispy Kreme Doughnuts for 27 years, starting as a trainee in 1977. He was appointed President of the company in 1992, then CEO and Chairman of the Board.

Scott has served on numerous boards including the Carter Center, the Calloway School of Business and the Babcock School of Management, Habitat for Humanity of Forsyth County, and the Winston-Salem Chamber of Commerce.

He started a new business, StoryWork International, in 2016 with Richard Stone. The signature achievement to date is LivingStories, a story-based program for improved patient experiences and outcomes in partnership with Novant Health.